Refund policy

Last Updated: July 30, 2026

At Videosmz, customer satisfaction is important to us. We want every customer to have a positive shopping experience. If your purchase does not meet your expectations, this Return & Refund Policy explains our return eligibility, return process, refund procedures, and related information.

This policy applies to purchases made through www.videosmz.com. For additional information about your order, please review our Shipping Policy, Payment Policy, Privacy Policy, and Terms of Service.

1. 30-Day Return Window

We offer a 30-day return period. Customers may request a return within 30 days after delivery.

To be eligible for a return:

• Items must be unworn, unused, and in the same condition as received.
• Items must include original tags and packaging when applicable.
• A valid order number or proof of purchase must be provided.

Items that show signs of wear, washing, damage, alteration, or missing original components may not be eligible for return.

2. How to Request a Return

To request a return, please contact us at hello@videosmz.com within 30 days after delivery.

Please provide:

• Order number
• Email address used during checkout
• Reason for return
• Photos or supporting details when applicable

After reviewing your request, Videosmz will provide return instructions and authorization details.

Please do not send any package before receiving return authorization instructions. Unauthorized returns may delay refund processing.

3. Return Shipping Method

Returns are accepted by mail only. Customers should follow the return instructions provided by Videosmz customer support.

We recommend using a trackable shipping service and keeping your return tracking information until the refund process is completed.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer Responsibility:
For returns due to personal preference, including incorrect size selection, color preference, change of mind, or no longer wanting the item, customers are responsible for the actual cost of return shipping.

Videosmz does not provide prepaid return shipping labels for these returns.

Videosmz Responsibility:
If you receive a defective, damaged, or incorrect item, Videosmz will review the issue and provide an appropriate solution, including covering return shipping costs when applicable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

We recommend contacting Videosmz within 48 hours after delivery whenever possible so we can quickly review the issue and assist with the resolution process.

Please include your order number and clear photos showing the item condition, packaging, and any visible problems.

After reviewing the information provided, we will provide an appropriate solution, such as a replacement, refund, or other available option.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items clearly marked as final sale or non-returnable on the product page.
• Gift cards.
• Custom-made or personalized items.
• Items that have been worn, washed, used, altered, or damaged after delivery.

7. Exchanges

To help customers receive their preferred item as quickly as possible, Videosmz does not currently offer direct exchanges.

If you need a different size, color, or product, please return the eligible item according to this policy and place a new order after your return has been processed.

8. Refund Process

Once your returned item is received, Videosmz will inspect the item within 1–3 business days.

If your return is approved, your refund will be issued to the original payment method within 3–7 business days after approval.

Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

9. Original Shipping Charges and Failed Delivery

Original shipping charges, if applicable, are generally non-refundable unless the return is caused by an error from Videosmz, such as receiving a damaged, defective, or incorrect item.

If a package is returned to Videosmz due to an incorrect address provided by the customer, failed delivery attempts, or refusal to accept delivery, the customer may be responsible for reshipment costs or applicable shipping deductions.

10. Restocking Fee

Videosmz does not charge any restocking fee for eligible returns.

11. Return Address

Returns must be authorized by Videosmz customer support before shipping.

Please do not send packages directly to the business address or any previous address without receiving return authorization instructions. Packages sent without approval may not be properly processed.

Default Return Warehouse Address (Authorization Required):
Videosmz
6215 S Mason Ave
Tacoma, WA 98409
United States

Please include your order number or return authorization information inside your package to help us identify and process your return.

12. Contact Information

If you have questions about returns, refunds, damaged items, or order concerns, please contact us:

Business Name: Videosmz
Website: www.videosmz.com
Email: hello@videosmz.com
Phone Number: +1 253-367-3959
Business Address: 6215 S Mason Ave, Tacoma, WA 98409, United States
Customer Service Hours:
Monday to Saturday: 9:00 AM – 6:00 PM (Pacific Time, PT)
Sunday: Closed

We aim to respond to customer inquiries as quickly as possible and provide helpful assistance with return and refund requests.