Shipping policy

Last Updated: July 30, 2026

Thank you for shopping with Videosmz.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.videosmz.com. Please review this policy before placing your order.

For additional information about your order, please review our Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.

1. Order Processing Time

All orders are processed within 1–3 business days.

Business Days:
Monday to Friday, excluding U.S. public holidays.

Order Cut-Off Time:
6:00 PM (Pacific Time, PT)

Orders placed after the cut-off time will be processed on the next business day.

During holidays, promotions, or periods of high order volume, processing times may be slightly extended. If there is a significant delay with your order, we will notify you using the contact information provided during checkout.

2. Shipping Destination

We currently ship orders to selected countries and regions, including the United States and the following international destinations:

Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia, and Caribbean Netherlands.

Shipping availability may vary depending on product availability, shipping address, and the delivery options displayed during checkout.

We may not be able to deliver to certain restricted addresses, including some P.O. Boxes, APO/FPO military addresses, or locations unavailable through our shipping partners.

Please ensure your shipping address is complete and accurate before submitting your order.

3. Estimated Delivery Time

The estimated delivery time includes both order processing time and shipping transit time.

Total Delivery Time = Processing Time + Shipping Time

United States Standard Shipping

Processing Time: 1–3 business days
Shipping Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days

International Standard Shipping

Processing Time: 1–3 business days
Shipping Time: 7–15 business days
Estimated Total Delivery Time: 8–18 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier delays, weather conditions, holidays, customs processing, incorrect address information, or other circumstances outside our reasonable control.

4. Shipping Cost

We offer free standard shipping to eligible destinations unless otherwise stated during checkout.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed. Customers will not be charged shipping fees that are not shown before completing their purchase.

For international shipments, customers may be responsible for any applicable import duties, taxes, customs fees, or clearance charges imposed by the destination country, unless otherwise stated.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking updates may take 24–72 hours after shipment to appear in the carrier's system.

If tracking information does not update immediately, please allow additional time for the carrier system to refresh.

6. Shipping Carriers and Fulfillment

Orders may be shipped through trusted carriers, logistics providers, suppliers, or fulfillment partners depending on product availability, destination, and shipping requirements.

We work with reliable shipping partners to process and deliver orders as efficiently as possible.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

Please carefully review your:

• Full name
• Street address
• Apartment, suite, or unit number
• City
• State or Province
• Postal code
• Phone number and email address

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or unsuccessful.

If you notice an address error after placing your order, please contact us as soon as possible at hello@videosmz.com. We will do our best to assist, but changes cannot be guaranteed after an order has entered processing or has shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but you have not received it, please contact us at hello@videosmz.com with your order number and tracking information.

We may ask you to:

• Confirm the shipping address on your order
• Check around your delivery area, mailbox, porch, or building entrance
• Check with household members, neighbors, or building staff
• Contact the shipping carrier for additional delivery details

We will review the situation and assist with the next appropriate steps.

9. Failed Delivery or Returned Packages

If a package is returned due to an incorrect address, failed delivery attempt, refusal, inability to receive the package, or other delivery issues caused by the customer, we will contact you when possible.

Additional shipping costs may apply if reshipment is requested due to customer-provided incorrect shipping information or delivery issues not caused by Videosmz.

10. Damaged or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us at hello@videosmz.com as soon as possible. We recommend contacting us within 48 hours after delivery so we can review the issue and assist efficiently.

Please include your order number and clear photos showing the item condition, packaging, and any visible issue. We will review the matter and provide assistance according to our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at hello@videosmz.com.

We cannot guarantee changes or cancellations after an order has entered processing or has shipped.

12. Contact Information

If you have questions about shipping, delivery, tracking, or your order status, please contact us:

Business Name: Videosmz
Website: www.videosmz.com
Email: hello@videosmz.com
Business Address: 6215 S Mason Ave, Tacoma, WA 98409, United States
Phone Number: +1 253-367-3959
Customer Service Hours:
Monday to Saturday: 9:00 AM – 6:00 PM (Pacific Time, PT)
Sunday: Closed

We aim to respond to customer inquiries as quickly as possible and provide helpful assistance regarding shipping and order-related concerns.